General Question

joeysefika's avatar

Have I lost my software update forever?

Asked by joeysefika (3098points) April 23rd, 2008

Ok, so i bought the january software update for my iPod Touch and everything was great. Then i tried installing boot-camp and it said i had a disk error so i wiped my mac disk and re-installed leopard.
Then i reset my ipod (it was acting up) and restored it, when i plugged it back in to sync the software update didn’t go back on the ipod and so now i’m stuck without the update and $25 less out of my pocket. it there any way to get it back without paying; AND i am signed into my itunes account with the same user as i was when i bought the update.

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6 Answers

sndfreQ's avatar

You can contact Apple’s iTunes support from within iTunes, and explain the situation to them; Apple has been known to grant re-downloading of tunes (and presumably software) to users on a case-by-case basis.

The above description would seem sufficient in detail for them, IMO.

sndfreQ (11739points)“Great Answer” (0points) Flag as…
joeysefika's avatar

Oh and i went into my purchase history and it was sitting there

joeysefika (3098points)“Great Answer” (0points) Flag as…
richardhenry's avatar

Have you tried choosing ‘Store’, ‘Check for Purchases…’ from the menu bar? This should redownload the update. Failing this, you can contact Apple iTunes support using this page: http://www.apple.com/support/itunes/store/download/ .

richardhenry (12692points)“Great Answer” (0points) Flag as…
richardhenry's avatar

Aaaand you sorted it just as I posted. :) Haha. Best of luck!

richardhenry (12692points)“Great Answer” (0points) Flag as…
joeysefika's avatar

After several painful E-mails with apple support they finally just queued it up in my downloads on iTunes so when i went on to my iTunes i could just re-download it!

joeysefika (3098points)“Great Answer” (0points) Flag as…
bluemukaki's avatar

Just for future record, in case anyone else is in this situation, on a Mac you can option-click the update button in iTunes with your iPod Touch connected, and go
Users>Username>Library>iTunes>Mobile Applicatons>iPod Touch app pack 4A93.ipa (or whatever) in the selection menu that pops up.

iTunes does not delete update files off your computer, so as long as you have not deleted it from this folder you don’t need to re-download it or re-purchase it at all.

bluemukaki (4332points)“Great Answer” (0points) Flag as…

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