General Question

mayratapia_'s avatar

If a credit fraud was committed out of city limits what steps should be taken?

Asked by mayratapia_ (371points) July 12th, 2011

The card is issued in a certain city, the cards information was taken and used in LA various times in several Chevrons. If I file a report in the city where I live, a possible question on the report form would be, “What address in city limits was this crime committed?” Since the card was used out of city limits, you aren’t allowed to put the LA address where it was used. What to do now? We’ve called the LAPD and they have told us that we have to file the form in my city, yet the form doesn’t allow us to do so.

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7 Answers

lillycoyote's avatar

If a crime has been committed you have to be able to report it somewhere. If you can’t report it to the police in LA, they say you need to report it in your own location, what do the local authorities say you need to do? Have you asked them about the form?

And, you must have reported the fraud to your credit card company, what do they say you should do?

Coloma's avatar

First report it to your credit card provider, they should take it from there.
I am sure they can assist you in this matter.

As a side note, you should always alert your CC providers when you will be traveling, especially out of the country so they will not view any transactions as suspicious.

Forget the police for now, file a report with the card company asap.

SpatzieLover's avatar

You don’t file a report with anyone but your credit card company. They’ll handle it from there. And, take @Coloma‘s advice. Before going on any trip, call and let them know where the card will be used.

Our cards have been used in Tel Aviv a few times…but we’ve never left the country ;)

mayratapia_'s avatar

@Coloma The credit card company will not file a report, they told us that we would have to do that on our own time, which, to me, sounds a little unreasonable since other companies will file reports for you.

SpatzieLover's avatar

@mayratapia_ Are they sending you new cards & deleting the charges?

mayratapia_'s avatar

The new card thing, yes. We have asked for new cards and have changed our PINs etc. As far as the charges go, I’m not sure if they are going to return the money we haven’t spent or if they are going to wait until the report has been filed to do so.

SpatzieLover's avatar

You shouldn’t even have needed to ask for new cards, they should have taken it upon themselves to cancel the cards immediately. If this happened to me, I would call the CC again and tell them to remove charges you didn’t make. The rest is on them to do. It’s their job to follow up. Someone stole money from their company, not from you.

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