What's a good shorter term for "Customer Service Section" on a Web navigation tab?
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ETpro (
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November 22nd, 2011
On eCommerce sites, link text on navigation tabs often has to be relatively short so that a number of tabs can fit across the top of a Web page, or below the header and above the page body. What shorter phrase or single word would immediately tell you what you’d find by clicking a tab that links to the customer service section?
Note that I’m using customer service section as a category page with links to things such as About Us, Contact Info, Store Policy, Privacy Policy, FAQs, Shipping, Tracking, Site Search, etc.
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11 Answers
I’ve seen plenty of sites that use the term “Customer Service” on a tab, but you have a long list of things that will fall under that category. Perhaps you should consider “All Kinds of Crap”? ;-)
Maybe just FAQs with all the things you have listed inside the tab.
go to our Complaints Officer, Helen Waite
@rebbel & @Hawaii_Jake Customer Care is shorter. Thanks. The site that led me to ask sells shelving and cabinetry for garages, and hence the word service is a bit misleading, as some users think it’s a place to get auto service tips.
@chyna & @Neizvestnaya Humm. Wouldn’t it be confusing to click a tab only to find that category page had a link to the exact thing the tab claimed to be?
@anartist Ha! Now there is a customer concious attitude. :-)
That is a big variety of topics to be under one category.
Some suggestions:
Store info
Information
About (and change current about to store history)
I’ve actually used a few sites where contact us really means just that, they offer a live chat feature, an email and an (800) number. What irks me is when you click a help button and it gives you only a drop down menu and a who rigormaroll to go through.
@flutherother Thats definitely short, but for the reasons @Neizvestnaya mentions, I would prefer to avoid it there. I feel the same way about clicking help. At best it should be context sensitive and offer a list of suggestions for how to do what I was trying to do when I decided to click it. At the very least, it should lead to a search that scours the Help Files for content to answer questions. On this site, with their budget, I can’t do either of those things.
@augustlan I like that. Short and to the point. I have used Info Desk on some sites as well, but it seems to suggest a human dialog, which this site won’t have for a while.
@JLeslie It is a big chunk of content. But it’s all customer service related, and the alternative to lumping it all in an info section is putting a link to every page in top nav. Obviously if I am struggling to find room for Customer Service that’s a non-starter.
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