@koesac: Please tell us more about the situation, and we will probably be able to help you better. I’m assuming that you purchased something from Ryanair, and then things went sour? Under the Supply of Goods and Services Act 1982, Ryanair are required to complete their side of the contract, so if they are breaching it, then you’re on pretty good grounds (provided you didn’t breach anything yourself).
Firstly, collect all evidence, such as emails, invoices, reciepts, letters, telephone recordings, tickets, and bank statements showing charges from them.
Then, send them a recorded letter that requires a signature on delivery (ask your post office about this). Keep a copy of the letter, keep your checkout receipt, and print off the ‘delivered’ tracking notice. The following is a template from the Trading Standards website, from the perspective of a consumer who has bought a car that developed faults within the warranty period and the garage are refusing to act. You can probably model it to work for you:
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(Customer Services Manager, or any other relevant person) (Full name and address of the trader)
(Date)
Dear Sir or Madam (or name of the relevant person)
Re: (Insert subject matter as title)
On (insert date), I brought my vehicle (insert vehicle details) to your garage and asked you to service it.
When I collected the vehicle from you later the same day, I was told that you had carried out a ‘full service’ and had adjusted the timing, replaced the air filter, spark plugs, distributor cap and cam belt, and carried out a complete oil change. The bill for this work was (insert amount) which I paid by (insert method of payment).
On (insert date), the vehicle developed faults. It would not start when I turned on the ignition and, when it eventually started, the engine cut out every time I slowed down. An independent inspection by a qualified mechanic has shown that the timing had not been adjusted correctly and that the leads to the spark plugs were not in the correct firing order.
Please find enclosed copies of the relevant documentation.
Under The Supply of Goods and Services Act 1982, you should carry out the service with reasonable care and skill and for a reasonable price, using parts that are of satisfactory quality and fit for their purpose. The above faults indicate that you have failed to do so. I therefore request that you either rectify the faults, free of charge, or pay the costs of an independent mechanic to put the faults right.
I would be grateful if you could let me have your comments and intentions within the next fourteen days.
Yours faithfully
(insert your name)
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After receiving this, Ryanair will certainly be compelled to resolve the situation in fear of being sued for breach of contract and failure to provide services. But if they do not, then take a look at your options with a legal counsel.
In addition, contact television shows such as ‘Watchdog’ and the media such as your local newspaper. They are likely to be very interested in any stories of consumer woe and will almost certainly help escalate your case at Ryanair to the ‘throw money at it and hope it goes away’ stage.
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