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Jack79's avatar

Why won't my Xperia touchscreen work?

Asked by Jack79 (10906 points ) November 11th, 2012

Nope, it’s not the screen. All sites, including Sony’s official troubleshooting, say to clean the screen (or even replace it). But I’m pretty sure it’s Android-related, so I’m hoping any wiz-kids out there might know what it is, even if they don’t have the same model phone.

Mine is a Sony Xperia Sole, latest Android version, bought it back in June and it’s generally in good condition (despite the odd bump).

Last month it stopped responding all of a sudden. Not completely, but you have to slide or tap several times to get it right, you tap somewhere and it thinks you tapped somewhere else, etc. Typing messages is impossible, even answering the phone takes anywhere from 1 to 20 tries.

The funny thing is that at some point it worked perfect for a day, then stopped again. Then 9 days ago it worked perfect again until last Wednesday, and hasn’t worked properly since.

I’ve tried cleaning the screen, but I’m sure it’s not related.
I’ve restarted several times. Sometimes, it works for a few seconds, and then, as soon as the apps load, it has the same problem again.
I’ve uninstalled practically everything, stripping it to the bare essentials. Still the same problem.
I’ve even tried unmounting the memory stick and SIM card.
And I’ve changed the charger, in case it was the voltage.

The only hint I have is that last time it got fixed I had just taken a few pictures of my daughter. Maybe after you use the camera and hit “home” or “back” (I’ve tried both), the camera is still running and using up system resources? It’s the only explanation I can find so far. It’s acting just like a computer which has too many programmes running and the RAM gets stuck so they freeze and the mouse has slow response. That’s why I think it’s software-related and not the touchscreen.

I need a human to help me fix this, because all the sites I’ve found say the same thing: clean the screen with a cloth or replace it if it’s scratched. I repeat: it’s NOT the screen!

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3 Answers

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SpatzieLover's avatar

Since you bought it in June it’s still under warranty, right?

This sounds like a common problem on talk.sony.com. The solution most recommended is to take the phone to an authorized service tech.

Jack79's avatar

Yes but where I am it will take a month for them to fix it, plus they erase everything (like formatting a PC). If that’s the solution, I could just do it myself.

One of my students has a slightly different model and she has some programme which closes all unnecessary apps, freeing up space. I downloaded it and it does seem to help temporarily, but not completely. I’m thinking it might be a virus or something. Or a combination of factors.

Thanks anyway.

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