General Question

answerjill's avatar

For some reason, my Samsung Galaxy Player is no longer recognized by my computer (PC) when I plug it in. Any advice to rectify this?

Asked by answerjill (5864 points ) March 3rd, 2013

I have tried to install drivers from Samsung’s site, but to no avail. I also tried using the Kies software, but it seems confusing and a hassle. I should probably contact Samsung, but I bet that you guys are more accessible and helpful. Thanks!

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2 Answers

dabbler's avatar

If all that’s in good shape then it’s back to basics… bad cable? Or bad USB port on the device, or bad USB port on the computer ?
Try plugging the gadget into some other computer and see if it shows up there. Try a different USB cable.

answerjill's avatar

I messed around for a while and kept trying different things and got it to work.

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