General Question

lx102303's avatar

Ongoing internet connection problems .

Asked by lx102303 (1172 points ) December 22nd, 2013

Could anyone help identify an ongoing problem that I’ve had with my ISP where the internet connection is cut when I receive or make a telephone call ?
I have a landline telephone , a Toshiba laptop , Verizon is my ISP , I’ve replaced the modem/router three times , the telephone cable and cable to router/modem , a filter and the splitter from the wall which splits the line to telephone and modem/router .
Tomorrow will be the sixth time the Verizon Technician will be out to see if he can , this time , identify the problem which has existed since December 2012 .
I should also mention that rarely do I get the three MBPS that Verizon sells and the speed is usually less than three MBPS and most of the time it’s less than one MBPS .
Furthermore , after a year of this my patience is close to exhaustion and just where do I lodge a formal complaint about the lackluster ‘service’ that Verizon has provided ?
Despite my sincerest , and polite , attempts to get Verizon to take care of these issues they’ve been , to date , miserable failures .
Any suggestions and recommendations will be much appreciated .
Thanks to those who answer .
=)

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17 Answers

johnpowell's avatar

When you say landline to you mean some sort VOIP service? Like the calls are still transmitted over your DSL connection?

lx102303's avatar

@johnpowell , I’m not sure what is meant by VOIP . I think the answer would be , yes . The connection is severed whenever I make or receive a call . I’m still capable of making telephone calls without interruption .

johnpowell's avatar

I mean do you get phone/tv/internet all bundled into the same bill?

lx102303's avatar

Yes , both telephone and internet are in one bill and TV is not in the package .

johnpowell's avatar

Then I think you have VOIP (voice over IP .Internet.).

Do you use any file sharing things like bittorrent? Or even playing games on your shit connection? (yes it is shit) Are you sharing the connection with roommates that could be doing these things?

lx102303's avatar

@johnpowell , No , my laptop is the only device connected to the internet .
By the way , in this part of town Verizon has a monopoly on internet services and so they’re not inclined to provide anything but the most basic of ‘services’ .
Out of curiosity , what is your connection speed ?

johnpowell's avatar

I don’t use Verizon. I am stuck with CenturyLink. My speed is 12 Mbp/s down and around .5 up. I have no problem with VOIP. Even though my upload is shit.

johnpowell's avatar

I’m out of ideas and I wish you the best of luck. Hopefully someone smarter rolls along.

lx102303's avatar

@johnpowell , I’d be elated if I could get 12 MBPS .
=)

lx102303's avatar

@johnpowell , I surely appreciate your time and thank you for answering .
=)

Smitha's avatar

I’m not sure, but I doubt it has something to do with the filter and splitter. if your line isn’t split correctly then your modem will disconnect whenever the phone rings because there isn’t enough line left for it. There is a special filter for the modem – make sure it is installed. Don’t use the filter used for phone lines. Another probable reason would be poor BT cabling.

lx102303's avatar

@Smitha , Hello my friend !
I have replaced the splitter but it’s one that was supplied by Verizon . I do have a filter and , it too , has been replaced .
“Poor BT cabling” ? The Verizon Tech wants the apartments to replace the wiring but that’s just not going to happen .
=/

Smitha's avatar

Call the Corp HQ. 1–800-483–7988. Option 3 is for complaints. Hope the issue gets resolved soon.

lx102303's avatar

@Smitha , Thank ((you)) Smitha . I’ll try that if the tech is not able , finally . to solve an ongoing problem .
The number will be most helpful .
Happy & safe holidays !
=)

Smitha's avatar

Thanks dear. Have a Joyous, Peaceful & Love-Filled CHRISTMAS!!! :-)

LuckyGuy's avatar

I have Roadrunner (cable modem) and a conventional old land line. I would lose internet service when I received a phone call on my land line. It turned out to be my router and my old cordless phone were on the same frequency. The cordless was interfering with the modem.
I replace the cordless phone with something from this century and that fixed the problem.

lx102303's avatar

@LuckyGuy , Okay – I’ll try that because both the technician and I both just can’t seem to figure the problem out .
You may be right about the two devices interfering with each other ,
Thank you for the new approach . The telephone is the only thing that hasn’t been replaced and I need one anyway and I hope that that will be the fix we’re looking for . I’ll update my this post and let everyone know if that’s the cure to me problem .
Thanks for your answer LuckyGuy !
The best of the holidays to you .
=)

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