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What's the better option: a third-time reshipment or a credit to my card?

Asked by nettodo (390 points ) June 21st, 2014

I’ve been trying to buy some things online (laundry detergent, but that’s beside the point) and of course that means shipping it out from the warehouse to my house. Well, the first time I ordered and it shipped, the order was reported as “Damaged in Transit” by UPS. So, I called the seller, and they were willing to send another one out. However, this second time, the same damage occurred! (I should note that UPS intercepted the package before it got to my doorstep). So, I call the seller again and they were willing to either A) send one more reshipment, this time with careful instructions to the warehouse to pack it properly or B) credit the card I used back with the cost of the item and shipping. I took option A, but since it’s the weekend, they won’t be able to ship it out until Monday, and I’ve been reconsidering my choice of option. On top of that, I could probably drive to one of their physical locations later in the week and just get it there (weird thought pattern, I know). Which option would you have picked?

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