Why would this be happening to my Fluther account?

Asked by jca (36062

) October 19th, 2015

I had Comcast come about a week ago and give me a new modem (which is also the router now) and new DVR. Everything works fine, or so I thought.

For about two days, no problems. Then, I noticed when I am on Fluther and go to my “New Activity,” the search bar says “Fluther new activity” and then switches over to “Comcast new activation.” It brings me to a Comcast page.

I had that for about two days last week. It was frustrating as I couldn’t check my new activity, except from my phone or when I go on the computer at work. Then the problem went away, and all was as it should be. This weekend, it came back. Some questions, when I click on the individual question to try to check it that way, I get the same thing.

This is something that never happened to me, before Comcast came. It doesn’t happen to other websites either. I don’t do a whole lot on my home computer, just usually FB, email and maybe the NY Times site and that’s about it, but regardless, it’s very weird and inexplicable.

Do you know what’s going on?

Edit: This is the page I get taken to: https://activate.comcast.com/RoutingEngine/accountlookup.do

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3 Answers

You are in Comcast’s ‘walled garden’ – basically their records in Comcastville do not have the MAC address (those 12 digits on the bottom of your modem) and so they won’t let you outside of their controlled location.

You can either follow the activation steps (takes about 4 minutes) and enter your MAC address and phone number, or you can call them on the 800 number and they’ll ask you for your MAC address.

My guess is that some paperwork at their end got messed up and overwrote the fact that you had the modem change last week.

It’s nothing serious – just bureaucratic. Either reactivate on line or phone them. No big deal.

elbanditoroso (33141

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