General Question

warpling's avatar

Why does AT&T fail so hard with the iPhone?

Asked by warpling (849points) March 22nd, 2009

I know it’s not AT&T’s fault that the iPhone doesn’t support MMS, but their viewmymessage.com solution is awful. First off, it gives you a link, which the iPhone makes clickable, which is helpful except that you have to enter a special username and password provided in the text to retrieve this image. I know Apple is adding copy and paste, but for now it doesn’t have it so one has to either write down or remember the cryptic username and jump back and forth between safari and SMS. Then for some reason the password is made out of a two words and number so it is actually rememberable; so why not the username?!

The real question is, why not have the link clickable, preloaded with the username in the URL and the password rememberable? Or just have the link directly clickable with a hash in the URL?! If you are already being assumed the recipient of the message (being given the URL and Password), why not make the link go straight there?!

On top of this Safari doesn’t support flash and your whole effort has been in vain…

On top of that if you try using the computer you might run into one of these “Invalid path /1en/en/webnonsubscriber/viewmessage was requested”

Fuck you Att, all I want to see is a QVGA picture of my friend’s homemade macaroons and you can’t even do a crappy job of it…

Observing members: 0 Composing members: 0

20 Answers

elijah's avatar

Just have your friend email the picture. Problem solved.
The new update coming out will fix many problems.
I doubt you will find a phone that will make you 100% happy. There’s always some give and take.

Dansedescygnes's avatar

Safari sucks, I agree. But iPhone 3.0 will support MMS.

StellarAirman's avatar

Yes, that web site was the worst user experience I’ve ever seen for something Apple had control over. I’m surprised it took them so long to add MMS.

I don’t think Mobile Safari sucks, it’s still the best mobile browser that I’ve ever seen. But no MMS support was a big omission from the iPhone and that viewmymessage.com site was a horrible piece of crap from AT&T.

Luckily it’ll all be over in a couple of months.

warpling's avatar

I agree with all of you. I am definitely very happy with the iPhone and have had the same one since day one, I’m only unhappy with AT&T. I don’t think Safari sucks and I understand a lack of flash. Has anyone seen the viewmymessage.com error I received however. I wish my friends understood how to download messages off their phones to email them. sigh

robmandu's avatar

It’s not AT&T’s fault the iPhone doesn’t support MMS. It’s Apple’s. It’s Apple’s fault that they focused on excelling in all others of the user experience first… and then waited to nail MMS later.

robmandu's avatar

BTW… curious what mobile browser all the Mobile Safari haters here would prefer to use instead. I, for one, can tell you that the Blackberry web browser is total shite. And Opera’s Mobile Browser is also lame… but that very well may be because the Blackberry 8800 I tried it on is slow at everything anyway.

Dansedescygnes's avatar

@robmandu

When I said Safari sucks, I was mainly thinking of the shit version for Windows. Because even the version on Windows does not support flash.

NOharmNOfoul's avatar

Dans: iPhone 3.0 as in software update? Or a new phone? Thx.

robmandu's avatar

Safari for Windows most certainly does support Flash. Where’d you hear it didn’t? Flash isn’t supported on the iPhone/iPod touch because it’s too much for the processor of a mobile device… not due to any deficiency in Safari’s plugin architecture.

And the Safari 4 public beta is the fastest browser for the Windows platform. Plus it’s the only browser anywhere to get a 100 (out of 100) score on the ACID 3 web standards test.

Now, Safari (any version) will not display Microsoft’s Outlook Web Access with full functionality like Internet Explorer does. That’s because MS cheated and put proprietary, non-standard, capabilities in IE and then they exploit those for OWA. It’s those kinds of shenanigans that precipitated the Web Standards Organization to come up with the ACID tests in the first place.

Dansedescygnes's avatar

@robmandu

Safari does not support flash on my computer. I don’t know about yours. It asks me to install the latest version and nothing else happens after that. It never installs it and it keeps asking me to do so over and over again. I’ve gone on forums and seen people with the same problem. I’m using Windows Vista. Also, Safari has annoying fuzzy text that bothers my eyes and is extremely uncustomizable. You can’t even change the default fonts for foreign languages and if you’re like me and look at Japanese sites a lot, that can be quite annoying.

Dansedescygnes's avatar

@NOharmNOfoul

iPhone 3.0 is a free software update coming out this summer (free to those who currently own an iPhone). The hardware remains the same.

robmandu's avatar

@Dansedescygnes, well, the first obvious problem is that you’re running Vista. I don’t say that to flamebait you – there are a number of valid reasons why you might be stuck with it – but if you’ve been able to get past the seemingly endless parade of problems with that OS, I gotta think any minor install problems you’re having with a web browser would be trivial by comparison.

Safari has always supported the standard Netscape plugin architecture… so while I understand that you’re having problems with your own individual PC, that’s not the same as saying it doesn’t support Flash.

There’s an excellent reason why older versions of Safari seem to have “fuzzy text”. It’s because Apple has opted to render the fonts as they appear on the printed page, not just inline with the arbitrary pixel blocks of your screen.

Safari Beta 4, you’ll be glad to know, now allows you to select Apple’s typographically correct “fuzzy text” or you can choose to use Windows built-in Clear Text or to employ no anti-aliasing at all.

BTW, besides Safari, could you point me to any other web browser that would allow me to see the fonts typographically correct, the way the original font creator intended?

Dansedescygnes's avatar

@robmandu

I don’t consdier having Vista a problem because it hasn’t given me any problems and I’ve been using it for 2 years. I much prefer Firefox and have little desire to use Safari, so I don’t consider that a problem. I don’t care if that’s how they appear on the printed page, I don’t like the way it looks. I don’t print things very often and I don’t care if the paper doesn’t match the screen. I spent many more hours looking at a computer screen than I do worrying about whether or not what I print out matches exactly pixel-for-pixel what I see on the screen. Nor do I care what the font creator intended. The current version of Safari is very uncustomizable in comparison with Firefox, which you can do almost anything with.

Still, this doesn’t solve my problem with the Japanese fonts. You can’t change them on the current version of Safari and you can’t change them with Google Chrome. You can’t change the monospace font on IE to Arial. You can do all these things with Firefox. Firefox has given me no problems that I can recall. Hence why I use it.

robmandu's avatar

Yah, I hear ya. I don’t think anyone makes a browser that’s everything for everyone. Firefox is a very good attempt at it, though.

Dansedescygnes's avatar

@robmandu

Firefox gives me enough in my opinion. Yes, Microsoft has its little “special” things like Office templates that require that you must use IE, but I don’t do that often enough for me to consider using IE, since IE blows in comparison to Firefox. I can’t remember the last time that Firefox wasn’t compatible with something I wanted to do other than those PowerPoint templates I wanted to download. I have all the major browsers: IE, Opera, Chrome, Safari, and Firefox. Every time I start using another one besides Firefox just for fun, I always end up switching back to Firefox.

robmandu's avatar

I read somewhere that everytime someone uses IE, God kills a kitten.

elijah's avatar

@robmandu come on guy, we all know kittens aren’t real. ~

maccmann's avatar

MMS is for people who use cellphones. The iPhone is not a cellphone. It isn’t really even a smartphone. It is a computer which just happens to have a cellphone in it.

Would you want someone to MMS you a pic on your Mac (or, God forbid Windows machine)? No! You’d have them send it in a e-mail!

Problem is, unless whoever is sending you a pic doesn’t have the ability to send an e-mail or an MMS in the form of an e-mail, it can be a PITA for them to get you a pic. And the problem that goes along with that is most people may have that capability, but they don’t know how to use it!

warpling's avatar

@maccmann
I agree that apple is trying to get people to be more advanced and use email because it is, well, better. Even if they want to discourage MMSes, make them easier to receive, most people just take it out on the iPhone.

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