What recourse do I have with this online company?

I ordered a product from an online company on 7/13. I was charged for it. I was supposed to receive it in 10 days at the latest, but it never showed.

I’ve contacted the company by email (the only option – no phone number is listed and Google turns up nothing) 5 times requesting status on the delivery, but no one had responded to me. Two of these requests were sent to the owner as well.

What should I do if they just never contact me back and the item is never received? Is this a Better Business Bureau issue?