General Question

frostgiant's avatar

Another question about cable modem problems?

Asked by frostgiant (244points) October 4th, 2009

I’ve checked out a recent thread on Fluther regarding this topic and discovered some helpful ideas and hints. However, since I’m not particularly computer/Internet savvy, my problem may be different altogether. In summary:

I’m suscribed to Comcast High-Speed Internet; the installation was performed 3 months ago; I provided my own NEW cable modem (a lower-shelf brand I’d never heard of); everything worked great for 3 months. All of a sudden, I began to experience connection issues which have persisted for about 5 days now. One minute the connection is slow and unresponsive, and the next it’s lightning-fast and perfect (i.e. It took 3 tries just to get to this “Ask a Question” page).

I happen to know that Comcast is not currently performing any maintenence on their network locally. My browser (Internet Explorer 8.0) settings are correct; I even reset them just in case. All of the diagnostic/repair tools I’ve tried seem to think they’ve corrected the problem, and I’ve even reset my modem a few times. I’m leaning toward the conclusion that my cable modem is faulty and only works intermittently. Any other possible causes?

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5 Answers

TheIncomparableBenziniBrothers's avatar

Connect a different computer to your network – if necessary get a friend to come over. If it has the same problem, you know it’s your network – either the modem or a problem from Comcast. If it has no problem, then you know the connection issue has to do with your networking settings or hardware on your current computer.

The_Compassionate_Heretic's avatar

Call their support. Make them support their service.

In the meantime power cycle the device by unplugging the power and then plugging it back in after 15 seconds.

IchtheosaurusRex's avatar

Don’t be so sure it’s your modem. I suspect IE8, which is buggier than an anthill. If you have Norton 360 or some other disaster running on your computer, it’s definitely that. Run FireFox and see if your problems don’t go away.

frostgiant's avatar

@IchtheosaurusRex I’m running McAfee Security Center. Would you still have the same opinion? Do I have to download anything to try FireFox?

IchtheosaurusRex's avatar

@frostgiant, This is all you need:
http://download.mozilla.org/?product=firefox-3.5.2&os=win&lang=en-US

And yes, McAfee is as much of a dog as Norton. It “protects” you by attaching itself to everything you try to run.

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