Advice for working with the blind (see details)
One of our patrons is sufficiently visually impaired (and usually unaccompanied) that he will ask for an employee to guide him as he goes about the store. Today that guide was me, and though I did a good job of it (the man needed only to get to the pharmacy and back), the experience showed me that I know little in the way of proper protocol. Any tips? Suggestions? Common pitfalls?
This question is in the General Section. Responses must be helpful and on-topic.