General Question

chromaBYTE's avatar

What help can my friend get to stop his ex hacking his online accounts?

Asked by chromaBYTE (652 points ) August 9th, 2010

My friend’s ex-boyfriend has been getting into his facebook and email accounts, causing havoc. Being the tech-savvy friend I’ve been helping him change all his passwords and secure his accounts, but it doesn’t seem to be helping.

It’s getting to the point where he may have to go to the police about the issue, but I was wondering if there’s someone he can go to to help with this issue, like an ombudsman-type figure or something like that?

We live in Australia, if any other aussies know of any sources.

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12 Answers

asmonet's avatar

Download some programs checking for key logging programs, have him change all his passwords to new and totally unrelated things, with numbers and letters that only he can remember – he can write them down somewhere for now to remember. He should share nothing with anyone. And he should stop sharing them with you, you count as someone. Just sayin’.

Chances are his passwords have a common theme, or the crazy person knows his ‘secret question’ answers. He needs to change those as well. That’s most likely.

For the most part, people – including psycho exes – are not leet haxorz.

FireMadeFlesh's avatar

I’m not sure of anyone better to talk to than the police. They are the ones capable of issuing restraining orders and can help you out if you have grounds to press charges.

asmonet's avatar

At least in the states, absolutely nothing would be done by the police. Change the passwords and move on with no further contact. If it escalates look into legal options, but honestly ‘wreaking havoc’ doesn’t seem like much other than some mild harassment. Unless someone gets hurt, no one really spends the resources on it. But like I said, that’s the states.

Seaofclouds's avatar

I don’t think changing the passwords will be enough, depending on how much information she has about it. She could be doing the “forgot my password” thing and getting it that way. If she knows enough about him (like what his security questions are) it would be rather easy to do. He should change all his security information and get another e-mail account to have e-mail notifications sent to. That way she wouldn’t know which e-mail accounts he has and hopefully she wouldn’t be able to get through the security questions.

I would also contact his bank and let them know what’s going on. They should have a way to track her IP address when she is accessing his information from other computers. When ever I log into my bank from a new location, I have to answer the security questions as an extra measure of protection (but that wouldn’t be any good to him if she knew those questions/answers).

Afos22's avatar

First thing to do is to change the passwords of his email addresses, to completely unguessable passwords. If he knows how to get onto his email, he can go to the other sites and click the “forgot password” option, in which case, the site will email the password, and it is just as easy as checking the message to get the password.

Seek's avatar

All passwords should be a random combination of letters, numbers, and symbols.

“Forgot my password” questions and answers should be unrelated to the person’s actual history. i.e.: “What street did you grow up on” – “Evergreen Terrace”, if you’re a Simpson’s fan. Make it harder to guess. Ex-significant others are going to know your mother’s maiden name and the name of your first poodle.

missingbite's avatar

Great advice @Seek_Kolinahr! So many people make it easy for hackers without even realizing they are.

rawrgrr's avatar

Remember, when someone has access to your email he has access to all your accounts. First thing to do is change passwords and security questions for your emails.

Also, Facebook has a very useful feature that I use that notifies you whenever someone logs into your account by text or email.

Click on Account>Account Settings>Account Security. Basically all it does it make you register each computer you log in on. Each time you do the account holder gets notified via SMS or email. If the name seems unfamiliar you’ll know someones logged on to your account.

Espiritus_Corvus's avatar

Search for .FTP files. She may have implanted one before she left.

Andreas's avatar

@chromaBYTE With the use of many passwords remembering them is difficult. I use the save password feature in FireFox, protected by a master password. Alternatively you can try http://www.roboform.com/, which is a once-only payment. RoboForm can also generate passwords with “a random combination of letters, numbers, and symbols.” to quote @Seek_Kolinahr. There are also free password generators if you use the FireFox option. The benefit of using this approach is passwords are that much securer than thinking up your own and then remembering them.

Otherwise I agree with above comments.

AutumnBlack's avatar

first i would get a new email account and set up new passwords. thats what i did when i was getting hacked all the time by some randome person. then if she dosnt stop i would tell the athorities, im prytty sure they could do something about that.

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