Would you be upset if your bank asked you for updated identification information?
One: You walk into your bank. You currently have an account and want to open another one. The new accounts representative says, “I see that we have an expired driver’s license in your information. May I see your current license so that I can update your records?” (Doesn’t have to be a driver’s license – just whatever ID information that needs to be updated.)
Would that upset you? If so, why?
Two: You’ve been a customer at your bank for a long time and for whatever reason, there’s no ID information in their computer system. You come in to open another account and the new accounts representative says, “Mr. Smith, for some reason we have no ID information recorded for you. May I please have your driver’s license or state ID card so that I can update your information?”
Again, would that upset you? If so, why?
Assume that in both cases the representative is speaking in a pleasant tone of voice.
This question is in the General Section. Responses must be helpful and on-topic.