What do you think Microsoft does with all those error reports that they ask you to send?

You’re right, the chances of an error reporting making a difference is small. But Microsoft can use your one small bit of info and combine it with millions of other people’s small bits of info and determine if a certain problem is occurring faster, slower, etc.

I imagine all the error reports get grouped together and a report is automatically produced that shows the frequency of the errors as well as whatever other information they want to display.

They most likely do not care about your error report as it occurs. But by sending the information in, it will be stored, and can be helpful if Microsoft needs to find out how many reported users had Problem X, followed by Problem Y or Z, etc.

I suspect that they’re the basis for a long-running drinking game in the Microsoft employee lounge.

“ERROR REPORT!!! glug, glug, glug…”

I often wondered the same thing. In fact, I’ve quit sending them.

I think they get printed and go in a closet somewhere with all the AOL disks.

Do you remember what the last scene of Raiders of the Lost Ark looked like?

I suspect they get secretly CCd to the folks at Apple where they read them and just laugh, and laugh, and laugh, and…

@Jamspoon Great mental image. GA!

You know, if every MS employee took a drink for every error report they received, that MIGHT explain the abomination that is Vista. Maybe.

I know this one. All those error reports go here.

As far as anyone acting on these reports, that’s a great question. Probably no one?

smiling technician at your front door: “Mr. ____? We received your error report, and I’m just stopping by to see if everything’s been resolved to your satisfaction.”

Til then, I’m keeping my mac.

They use them for new updates. They need to see whats broken before they can fix it. Or at least thats what they say.

They get put in the circular file.

i dont think they do anything with it because i still get those same damn errors

The people at the India-based technical support group get them and throw them away.

Actually they get trended (how many times has this error occurred in the last 30 days? Last 90 days?) and acted upon. If thousands of people are experiencing the same error, it rules out something that may be peculiar to one or two people’s systems.