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WillWorkForChocolate's avatar

Help! I'm having technical issues with downloading the Warner Bros digital manager.

Asked by WillWorkForChocolate (23163points) November 17th, 2010

I have my code to get a digital copy of one of my movies, but I have to download and install the Warner Bros Digital Copy Manager first. It lets me download it, and I can click on “I accept the terms”, but when it shows the “Install” button, it won’t let me click on it. I can’t do anything with it at all; it just sits there.

I sent them an email, but I’m trying to find an actual WB tech support phone number and can’t find one.

Any techies out there know what I should do?

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12 Answers

poisonedantidote's avatar

I have never used WB digital manager, i have not even heard of it until now, so this is a stab in the dark…

Press ctrl+alt+del and open your task manager, at the bottom of the task manager it will say how much CPU% is being used. If it says 100% check the processes and see if its WB manager that is using all the CPU or something else. This sounds like overloaded CPU to me. maybe from some malware or just other things running, or even WB manager its self. but as i said, thats a total stab in the dark.

WillWorkForChocolate's avatar

@poisonedantidote Nope, it says my CPU usage is only at 4% right now. Thanks though.

poisonedantidote's avatar

@WillWorkForChocolate More information would help if you have any.

What version of windows are you running?

Is the installation trying to download anything and the firewall is blocking it? try telling your firewall that its a safe program.

Where do you download this thing from? i can take a look see what it does my end.

EDIT: you may just want to download it again too, in case something went wrong in the download (but unlikely)

Blueroses's avatar

I had a similar issue with the Her Interactive download manager. Which browser do you use? In my case, switching from Chrome and running it in IE7 fixed the problem.

poisonedantidote's avatar

I just had a look at this page, a users guide for the download manager. It looks like it mostly uses flash. You may want to go to the adobe website and check what the permission settings are like. There may be something in there blocking it.

WillWorkForChocolate's avatar

@poisonedantidote go to www.wbdigitalcopy.com That’s where I’m downloading it from. And like I said, it downloads it just fine, and my mouse turns into a hand when I hover over “I accept”, but the mouse stays an arrow over the “Install” button and when I click on install, nothing happens. It doesn’t give me an error code or anything, it just does absolutely nothing.

@Blueroses I was using IE7.

WillWorkForChocolate's avatar

@poisonedantidote WOOT! Okay, the problem was that I had every other adobe program in the known univers….. except for adobe air lol. Thanks for that! It’s downloading now.

poisonedantidote's avatar

@WillWorkForChocolate aah, good stuff.

I must say, considering who they are and how much money they have, i find the site to leave a lot to be desired.

NitherWise's avatar

I tried via Chrome 9 beta and IE8 and it didn’t work. I updated my version of Adobe AIR and it worked.

redhawk74's avatar

I agree with NitherWise, I also had the same problem, updated adobe air and voila, If u dont have adobe Air, just download and install, the run DCM

bobhas's avatar

I find this to be unaccceptable, that there is no mention of the need to have Air loaded at a specific version. And when the install does finally run it attempts to update Adobe Air. Talk about the chicken and the egg… The definition of arrogance

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