General Question

bhec10's avatar

Why won't iTunes recognize my iPod?

Asked by bhec10 (6457points) December 6th, 2010

I plug it in and my laptop recognizes it as a hard drive but it won’t show up on iTunes. I tried to restore it while connected to my laptop but it hasn’t worked. Any ideas?

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2 Answers

rpm_pseud0name's avatar

One possible solution. Open iTunes. Under the settings/preferences panel – click on the ‘Devices’ tab. Make sure the box is unchecked for “Prevent iPods, iPhones, and iPads from syncing automatically.”

bhec10's avatar

Yes, I did have a look at that before.. That box has always been unchecked.

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