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Haleth's avatar

I've been asked to create a "map" for staff members. Help me brainstorm?

Asked by Haleth (18947points) January 20th, 2011

My manager tasked me with creating a plan for staff members for when the store is slow. The idea is that, when the store is slow, each staff member will be in charge of an area of the store and work on tasks in that area. They’ll become knowledgeable on products in that area, keep it clean, help customers there, etc. It’s a pretty small store and we usually have two or three staff members at a time. This will help keep everyone organized and on task and ensure that they’re on the sales floor as much as possible.

I’ve never worked on something like this before but I’m excited to be in charge of a project. It’s pretty open-ended; the description in the above paragraph is about all that my manager gave me.

I’m thinking of dividing the store into three sections (for example, coffee bar, grocery, and sandwich station) and about ten tasks they can work on in each section, from most to least important. The store is about as big as a Starbucks, but we have a small gourmet food section and make coffee, sandwiches, and salads.

I’m in charge of re-training the staff right now; the management wants them to be more engaging (approaching customers, offering to help, suggesting products) and more productive. I’m working on training in all areas, like product knowledge, customer service, and sales, but I would appreciate suggestions there as well. I just need help organizing my thoughts for this specific project.

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3 Answers

Seaofclouds's avatar

Since you want the staff to be more engaging, I’d be sure to divide the map in a way that they are able to approach the customers in their area while they are working. That way keeping their area straightened up won’t interfere with approaching and helping customers either.

Good luck!

963chris's avatar

Will you be drawing this up by hand or are you looking for some visual illustration software?

Bellatrix's avatar

Sounds like you are well on the way to be honest. I would also suggest brainstorming wih the other staff too. The more people feel ownership of a plan, the more likely they are to be on board with it. What tasks do they feel are important and how often should they be done and in what order? They may have ideas you haven’t even thought about.

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