Why did my internet explorer 32 bit stop working?

Out of nowhere, my Internet Explorer stopped working. If you tried to open it, it says “Internet Explorer has stopped working. Windows is searching for a solution” and then it would close. I tried restarting the computer, running Norton quick scan, running a Norton check in Internet Explorer specifically, and ran the HP troubleshooting diagnostic tests.

I decided to call HP and have been on hold for 40 minutes. I decided to try to open the Internet Explorer (64) bit and it opened just fine. But the other one still isn’t working.

Does anyone know why this might have happened or how I can fix it?