General Question

graynett's avatar

What can I do to recover my email address after it has been Compromised?

Asked by graynett (1044points) June 15th, 2011

My long term email has been blocked and I left it to late to change my password. Now I can’t verify that it is my account. (To the satisfaction of Hotmail ©) Even after I’ve fill in most of the answers on the recovery form. “more than once”. I have opened a new account. Although I’ve lost contact with old friends as I can’t gain access to my address book. Is there any Hope?

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7 Answers

derekfnord's avatar

I don’t mean to be snarky, but isn’t this a question that Hotmail needs to answer? Only they can really tell you whether you can recover your email account with them…

blueiiznh's avatar

There are several validation methods that are used by Hotmail. If you can’t get past the various methods and questions, then I suspect the account may not be yours or you will simply not be able to get it back.

Stinley's avatar

same thing happened to me on yahoo. i had to give up and create a new one and let all my friends know my new address. Bad luck mate

Hibernate's avatar

It sucks but try talking with someone from the staff [ contact someone there or a helper ]

Tropical_Willie's avatar

if you can’t verify who you are to their liking, pardon me, it sounds like you are not the person who has the e-mail account.

Stinley's avatar

@Tropical_Willie not necessarily, I changed my passowrd, couldn’t remember the new one, the alternative email was a work email that I had left and could answer none of the security questions – ‘what’s on your pinboard?’ I don’t have a pinboard!

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