Do foreign customer support reps feel our frustration when we can't understand anything they say?

I often get people from the south (Americans) on the phone and I have to ask them to repeat things all the time. I actually understand the people in India and the Phillipines better.

Maybe only those with non-regional dialect should answer phones.

Just an issue with my Verizon Wireless ( not foreign rep, just a southerner ).
Was Frustrated first day I called Customer service and got her, Nav system died twice in one week, on the Interstates.
She was surprised when she called a couple of day after sending an update request to my phone, I knew what the update was by name.

They don’t show it.

Verizon huh. I’ll take southerners any day.