Social Question

tko7800's avatar

Just how far is my UPS man supposed to go to deliver his package?

Asked by tko7800 (586points) January 4th, 2012

I live on the 5th floor of a walk-up (no elevator) building. I usually get about a package or two a week from UPS. My UPS guy used to bring everything right to my door but now he’s just starting to leave things on the first floor for me to walk down to pick up. One time he was visibly angry that he had to lug up a large package on his own. Are they not supposed to come straight to your door or am I just being unreasonable? I’ve thought about complaining but I would hate the awkwardness of seeing him afterwords since it’s always the same guy.

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11 Answers

thorninmud's avatar

Here is UPS’s stated policy on deliveries to multi-unit dwellings:

“UPS will make up to three attempts to deliver packages directly to the door of multiple-unit addresses, such as senior living facilities and apartment complexes, when the specific unit or apartment number is included in the ship to address.

“If the ship to address does not include the specific unit or apartment number, the package will be held at a UPS facility. A postcard will be mailed via the United States Postal ServiceĀ® notifying the receiver that we need more information to complete the delivery. Receivers may request, with a written notice, that the UPS driver leave the package with a specific neighbor or the management office.”

I understand this to mean that the delivery should be brought to the door of the specific unit, not to the door of the building.

Adirondackwannabe's avatar

Ours always deliver to the door. Maybe you should inquire what the policy is.
(And I so wish you had put this in social. :) )

tko7800's avatar

@thorninmud Thanks for the info. That’s what I would understand it to mean too.

@Adirondackwannabe I kind’ve wish I put in social too. If there’s a moderator out there reading this, feel free to move it.

I was thinking maybe my UPS guy is getting back at me for not tipping him, but you’re not supposed to tip them right?

Adirondackwannabe's avatar

@tko7800 I’m hoping they move it, but just in case, my answer was going to be “As deep as his lady wants”.

john65pennington's avatar

Take your mind out of the gutter!

Adirondackwannabe's avatar

@john65pennington They serve em up, I have to take my swing at it.

Coloma's avatar


No, tipping is not part of the UPS service, unless you want to, and yes, I’d check with protocol with your local UPS carrier.
I used to work for the US Postal service and we employed the same policy. 3 delivery attempts and if these attempts were unsuccessful a note was left to pick the parcel up at the office.

Same went for the lockboxes. If a package was not retrieved within a week or so, and was taking up space in one of the lockboxes it was returned to our P.O. and a pick up slip was left in the mailbox.

I think you should remember that UPS carriers are often working very long hours and have a schedule to keep, and they cannot always cater to every customer.

I am not excusing neglect or outright unethical practices, but, at the same time, as a former mail carrier I can tell you, this is not an easy job and people have little appriciation and lots of complaints. If your driver is behind schedule he may opt for leaving the parcel in the lobby, You need to find out the exact protocol before going into over reactive mode.

tko7800's avatar

@Coloma I understand these guys have very tough jobs and run on a tight schedule. I’m not looking for any kind of special treatment, I just want my packages delivered to my door if that indeed is what they are supposed to do. I assume it is since that is the way it was done before. Now just maybe he was doing me a favor and going above and beyond by delivering packages to my door in the past. I’m just trying figure out exactly what he is obligated to do so I don’t make an unnecessary complaint.

Coloma's avatar

Understood, yep, you just need to get the lowdown on protocol from the source. :-)

jazmina88's avatar

OOOOO, delivering package…...snickers…...

They bring to the door. and not tips needed.

Not even for happy endings.They aim to deliver.

jca's avatar

If you want something moved to Social, pm one of the mods and they will honor your request. Otherwise, mods might not read every answer to every thread and will miss this request as written.

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