General Question

robmandu's avatar

Is there a term for something less than "high availability"?

Asked by robmandu (21290points) March 19th, 2012

High availability is an industry term with lots of implications. Sometimes, I have a customer that wants higher availability of their services than their current system provides… but not really to the level of five nines.

My opinion is that simply saying “higher availability” is too confusing. It almost sounds like it’s more than “high availability” which then requires additional explanation… exactly what I’m trying to avoid.

What term would you suggest instead of “higher availability than what we have now, but not to the level of formal high availability”?

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7 Answers

marinelife's avatar

Increased availability.

wundayatta's avatar

Always on?
No down time?
Massively redundant?

jaytkay's avatar

Here’s a service level agreement where the provider will compensate clients for downtime. Maybe you could give them something like that, with a top tier that is not as high as 99.9%

Web Site Availability Credit Percentage
99.9% to 100% 0%
98% to 99.8% 10%
95% to 97.9% 25%
90% to 94.9% 50%
89.9% or below 100%

Scroll down half-way to ‘Remedy’

thorninmud's avatar

“Adequate availability”, perhaps?

funkdaddy's avatar

I think people usually handle this by making it sound “premium” instead. “Preferred”, “prioritized”, “exclusive”, “improved”, etc.

Our cable company charges a lot more for any business class internet, when asked the difference they tell you business traffic gets “priority” on the network and then define their customer service commitment.

You might still need to define the terms somewhere, but if you want something clean for the marketing copy, I think that’s usually how it’s solved.

It would depend a bit on what you’re offering, but you’ve got that figured out.

CWOTUS's avatar

“Duty cycle”. That’s another industrial phrase that indicates the level of utility that a machine or product may have to function at to be acceptable.

In electric power generation a “base-load” unit is one that is expected to be “on” (with a 100% duty cycle) at all times except for routine maintenance, refueling (in the case of nuclear power plants) or other scheduled down time. A “peaking unit” is one that only comes online at times of peak demand, when it’s “all hands on deck”, so to speak.

LostInParadise's avatar

Pretty good availability?
I am reminded of Garrison Keilor’s description of Ralph’s Pretty Good Grocery Store in Lake Wobegon. “if you can’t find it at Ralph’s, you can probably get along without it”

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