Is the attitude "the customer is always right" creating and/or feeding a culture of entitlement?

I’ve been wondering this for awhile but it wasn’t really a pressing question, now it is. While in America the customer has for some time been the “king” has it gone too far that people believe that they are now actually entitled to things that they aren’t really entitled to? Has the attitude crept into everyday life, crossed over into other areas so much that people believe that they are entitled to a perfect life, at any cost, that they can no longer even appreciate a small amount of suffering or pain? Or for any other reason, for that matter. Has America become a culture of entitlement? How did we get here? If you believe it’s not helping America, or any other country for that matter, are we powerless to stop it? (Similar but less questioning topics have been asked; I’ve looked but not quite like this one that’s why I’m asking—how did we get here?) Will it take major disasters to turn it around to achieve a balance?