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Mr_Grimm's avatar

Alright I Need My Laptop Nerds! <3?

Asked by Mr_Grimm (367points) February 13th, 2013

Ok, so I recently reformatted my friends laptop to a whole new operating system. Due to him getting a virus after his old one expired. The virus wouldn’t let me install and run any anti-virus programs or run malwarebytes. So I just reformatted it and installed a new windows 7 64 bit on his laptop. Before I go on, here is the info from PC Wizard.

Mainboard : ASUSTeK Computer Inc. K50IJ
Operating System : Windows 7 Home Premium Home Edition Media Center 6.01.7601 Service Pack 1 (64-bit)
Chipset : Intel GL40
Processor : Intel Pentium T4500 @ 2300 MHz

Type of mouse : ELAN PS/2 Port Smart-Pad
General Information :
Buttons number : 8
Settings :
Wheel : Yes
Scrolling : 3 Lines
Buttons reversed. : No
Cursor : 32×32 pixels
Features :
Double-click speed : 500
X/Y Threshold : 6/1
PEN Windows : No
Accessibility :
Function Activated : No

Ok, so here is the problem. Everytime I go to plug in his ASUS laptop I have a huge problem with his touchpad. When I go to put my finger on it, the curser just goes nuts! I don’t even have to move my finger, it just spazzes out. This only happens when I plug in the laptop to charge it. When I unplug it the curser is fine. I even tried go on the site for the laptop to get the drivers.
I even went on the ELAN website, and they told me to go on the manufactures website. I need to get this thing fixed before I get it back to him so he can use it for school. Thank you so much for your help guys!

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12 Answers

gambitking's avatar

Well given the symptoms, my best guess is that the touchpad hardware is somehow being affected by some kind of power glitch. Did this happen before the formatting?

If not, I wonder what changed between its last working configuration and the new formatted state.

From what I’ve seen about this online, it could be electrical issues at the power source (your plug or power strip, etc). But if that hasn’t changed from before to now, I am not quite sure without more knowledge of the variables

El_Cadejo's avatar

When you go into the device manager, does it show the touchpad as working properly?

on an aside, if you can boot a computer in safe mode you can run combofix off a flash drive. I’ve never encountered a virus that this couldn’t take care of.

Mr_Grimm's avatar

well here is the thing, its a fresh install, and yes this happens no matter what I plug the laptop into. I have microsoft security essentials running, and it happened i believe after the format. Uberbatman I tried everything when the virus was on the laptop, I booted into safemode and tried to run virus scans, they wouldn’t even work then. The computer is telling me that it is working correctly as well.

elbanditoroso's avatar

For the time being, go to Walmart and get a $5 USB mouse. Use that until you have the touchpad figured out.

El_Cadejo's avatar

@Mr_Grimm combofix is very very different than most virus scan software. I’ve had plenty of nasty bugs that are as you describe and I couldn’t get to them at all. This did the trick. Its like the nuclear missile of virus protection :P

Mr_Grimm's avatar

I sure wish I knew about this before… :/

Mr_Grimm's avatar

@elbanditoroso I was sort of hoping to get it fixed for him so he wouldn’t have to….

Mr_Grimm's avatar

@uberbatman that program only thing combofix does is locates and tells you that you have a virus… it doesn’t remove them, that’s what I read..

El_Cadejo's avatar

@Mr_Grimm Can’t be right, I mean it does provide a very extensive log file telling you where everything was but it also fixes the issue. I had one virus so bad that every time I turned my comp on I would just get a white screen nothing else. Ok fine, boot in safe mode, no big deal. Ohhh look at that, the virus stops me from booting in safe mode or safe mode with networking. So I had to boot command prompt. Ran explorer.exe from there to get my desktop back and then just copied combofix off a flashdrive. Within 45 minutes the computer was working like new again.

Edit: “ComboFix is a program, created by sUBs, that scans your computer for known malware, and when found, attempts to clean these infections automatically. In addition to being able to remove a large amount of the most common and current malware, ComboFix also displays a report that can be used by trained helpers to remove malware that is not automatically removed by the program.” If you do plan on using this program in the feature, I’d read that page as well. Like I said above this program is like nuclear warfare, if you’re not paying attention a lot can go wrong.(I generally use it as a last line of defense before resorting to formats)

Mr_Grimm's avatar

@uberbatman I’ll check it out then, but what I really need is to figure out the reasoning behind this touchpad problem.

El_Cadejo's avatar

True that. Unfortunately I don’t really have any other advice to add. It’s something I’d have to actually look at in person. I like @elbanditoroso would just buy a mouse and use that(which is what I do with my laptop already). Touchpads suck, but again this doesnt help solve your problem either :P Hopefully someone will answer who actually knows wtf he’s talkin about unlike me lol

Mr_Grimm's avatar

thank you @uberbatman for your help though! You can’t use a mouse anywhere, touchpads do suck I agree, but you don’t always have a table to use them on.

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