Who do we clear up rumours with now?

Once upon a time, if a user was banned and then jumped on social media to complain about their banning, and how unjust it was, we could PM Auggie and she would clear things up. Not in terrible detail, but enough to let us know the “mod’s side” of the story.

Recently a newer, active user was banned and they have contacted me to say so, and that it was done without provocation. I don’t want to believe that is true, so I tried contacting a few members of the mod team to get their side of it. I was met with only evasion.

Being a fan of transparency, and of clear guidelines that are followed by both plebians and enforcers, I’d like to know which of the guidelines this user has violated, and whether this banning was actualy justified.

I was under the impression that we were looking to gain more active members, not kick them out as soon as possible.