How can I make my voice be heard?

Are the “Fluther Gods” consistent in their actions? Why are they willing to listen (and beta test) the “old familiars” but are not willing to listen or respond to the unhappy/disgruntled Flutherer? I have recently written them via email and via Fluther about concerns/feelings I have about Fluther with no response. It seems the moderators are quick to moderate what I have to say but not so quick to listen to and possibly learn from people who question consistency. I am a true believer in good customer service and listening to your clients (see google ads on the right to determine if you are a client). I have seen the answers from others that if you are not happy with the site then leave. I don’t want to leave, I would like my voice to be heard. Do any of yo feel the same way or am I way off base?