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Are you super nice to rude people?
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July 9th, 2008
I just got off the phone with the RMV. After a 45 minute wait on hold, I spoke with this insanely rude person.
My attempt to “kill her with kindness” fell on deaf ears as she was all kinds of rude through the whole conversation.
The finale was when I thanked her very much for her time at the end – and she hung up before I finished the sentence.
Have you tried this approach? And how has it worked? Any alternatives?
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