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hug_of_war's avatar

I have an important phone call to make and I'm having really high anxiety about it. Coping strategies?

Asked by hug_of_war (10725points) December 3rd, 2014

I need to apply for obamacare by 12/15 and I’m locked out of my account since I don’t remember my password or security question answers (and I’m verified through that account so creating a new one isn’t an option).

I have to call to figure this out. I hate phone calls. But I’m super anxious about this one because the deadline is really close and I have to have insurance in January for somethings I need done then (+ I’m high risk for a detached retina).

I should call right now (24/7 hotline) but I can’t get the courage to. I’m just really scared this isn’t going to go in my favor so I’m being avoidant.

Help me to make this phone call.

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17 Answers

Adirondackwannabe's avatar

Hey, relax, this had to have happened all the time. I’m sure there are procedures in place to walk you through this. It was complicated stuff, and you’re online enough to negotiate sites. Think of someone who isn’t used to being online. So it has to be easier than you think. and what’s the worse possible downside? So make the call. If you need more help I’ll do what I can.

Earthbound_Misfit's avatar

I find preparing helps. I often have to call strangers to do interviews and it can make me quite anxious.

Make a list of everything you need to ask. Have all the paperwork you need set out in front of you. Make sure everything is visible so you’re not shuffling through papers trying to find that one document that’s become trapped behind another.

Make sure your dog/children/other distractions are occupied. Have a glass of water close by.

Then remember, the person on the other end of the line is a human being. They’re just doing their job. They might be nice, but they really aren’t invested in making your life hard. So pick up the phone and dial. It will be fine. Once you dial, it’s done and you’ll calm down as you start talking to them. The worst part is making yourself pick up the phone.

chyna's avatar

I have had this fear before too and almost always when I finally make the call, I have found the nicest person to help me out.
As @Earthbound_Misfit says, make a list of what you want to say or ask. Be prepared with any information they may need from you such as your social security number.

Adirondackwannabe's avatar

Some excellent ideas. Get a file setup with personal info, tax returns, medical issues, and anything else related, so when you call it’s all at your fingertips.

marinelife's avatar

Don’t take it personally. You are just dealing with the faceless bureaucracy.

Adirondackwannabe's avatar

Have you tried it yet?

hug_of_war's avatar

No, I gathered everything and I’ll make the call when I wake up. I’m just so tired now and I have nowhere to be tomorrow.

Adirondackwannabe's avatar

Okay just relax and don’t stress about it tonight. This is new to everyone, so I’m sure it will be easier than you think.

Pachy's avatar

As @Earthbound_Misfit says, prep is good. Have all the info they may need in front of you and make a list of questions/concerns you may have. And then… just call. I can practically guarantee the call will go far better than you think, and just think how relieved you’ll be when it’s done!.

zenvelo's avatar

If you call a community clinic in your town, I bet they have someone who can help you, they’ll get your password straightened out and help you get re-enrolled. And they will do it for free.

Adirondackwannabe's avatar

@hug_of_war Coming in to work this morning I heard a radio ad for the Southern Tier Independence Center offering help and assistance with the insurance program. PM me if you’d like their number. They should be able to refer you to someone in your area.

flutherother's avatar

You weren’t emailed a password were you? It might be in a folder somewhere.

dappled_leaves's avatar

How did your call go?

hug_of_war's avatar

Good, they reset everything for me

Earthbound_Misfit's avatar

You beat your fear. Well done. I hope it went much better than you expected it would.

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