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Will you help me resolve this issue with my mobile?

Asked by longgone (17262points) June 22nd, 2015

I have a Samsung X-Cover. The day before yesterday, it informed me it had “stopped Google Play Store”, whatever that means. I didn’t pay a lot of attention, because mobiles and computers frequently send me messages I don’t fully understand.

I turn my mobile off for the night. Ever since I turned it on this morning (two hours now), it has been sending me the same message about every twenty seconds. Using my phone is not possible at all.

I’ve tried turning it off, and I went to Set Up to have a look at the Google Play Store App, see whether it is possible to reset it. I can’t do that, though.

As you may be able to tell, I’m not much of an expert when it comes to smartphones. If you have any ideas, please try to use small words!

Thanks in advance.

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