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Should I tell the story on TripAdvisor as it happened, or should I clean it up because the owner of the restaurant rectified the situation?

Asked by jca (36062points) July 24th, 2015

Last night, I attended a retirement party at a local restaurant. The food was buffet, there were table settings and there were about 40 guests. Time was dinner time. When I saw the first guests in line with their food, they had little tiny plates (6 inch bread plates). I asked them if there are bigger plates, they said no, and they asked one of the women that worked there and she “yelled at them” that this is the only size plate they can have for this event.

I asked a male waiter to get me a big plate, and he obliged.

I asked my friends who the lady was that refused to give them the big plate, and they pointed her out to me. I went up to her and asked if we could have bigger plates. She gave me a hard time (This is the size plate for this party, people are supposed to eat and mingle, etc.) and I asked for her name. She told me her name and that she was the owner. I told her I write reviews on TripAdvisor. Long story short, she agreed to give us bigger plates, but not before a hard time, and not before I mentioned TripAdvisor.

Everyone was very happy and saying they should “thank jca for the big plates.”

When writing my review, should I mention the whole story with the plates, or should I skip that and just talk about the food, service and location, since she did rectify the situation? Should people know that if they have a party at that restaurant, they may get a hard time about something like plate size?

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