I hate the new Netflix interface. How do I let them know?
Asked by
Jeruba (
55829
)
November 8th, 2015
The DVD rentals portion of Netflix has an obnoxious new design.
- They’ve separated the rental queue from the list of discs currently at home and the list of saved titles so now you have to look in three places for them.
- They’ve added wide vertical spaces between the lines so you can see far less on a single screen and have to scroll a lot if you have many titles.
- They’ve changed the color design so it is much less readable.
I’d like to tell them how much I hate it, but there doesn’t seem to be any way to register an opinion or comment with them. Do you know how?
No need to tell me that it won’t make any difference or they don’t care. It’s a matter of principle. (And we do know that Netflix undid a past mistake after a huge public outcry erupted.)
I suppose someone is going to say that this new design is better for smartphone users, but I don’t care. I’ve been a loyal customer since March of 2002, and I think my opinion should count for something.
Topic tags appended: Netflix, customer satisfaction, DVD rentals, corporate boneheadedness. Why doesn’t “DVD rentals” appear?
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7 Answers
I have no idea how to contact them, but I believe it would be a mistake to conclude that your take on the matter is irrelevant to Netflix. Such enterprises thrive or die on such issues and your strong well argued reasoning might well provide the incentive for necessary revisions.
Your opinion DOES count for something, as @stanleybmanly says—and if nothing else, writing them will, I think, make you feel better that you took the proactive step of letting them know how you feel. I didn’t like the new design myself at first, but I’m used to it now. As one in a career which necessitated supervising graplhic design, I know how hard it is to please everybody.
When things like that happen, I often feel it’s done on purpose to discourage people from using the service they’re trying to faze out.
I did talk to them about their new interface (for streaming) which I don’t care for by live chat. That was the only way I could figure out how to contact them and get an answer. They told me that the new interface was much better and I’d probably like it after I got used to it. I didn’t and I don’t. That’s it. I’m pretty sure they didn’t give a rip if I like it or not.
Hmm. Chat. It’s been offline the past few times I’ve signed on, but maybe I can catch them that way. I don’t do streaming, though, just DVDs, and it’s possible that they do want to discontinue the service. I already feel like I’m in a disregarded minority.
When I asked how, I literally meant “how?” There’s no link, no contact-us e-mail, no street address. I do know where they live—I pass their complex on the way to a doctor’s office—but I doubt that they want customers to stop in and announce their complaints in the lobby.
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