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Never been able to download photos from my phone. Can you help?

Asked by rojo (24179points) February 17th, 2017

I have an older Samsung phone (my daughter says it is a Samsung POS) but the phone says it is a SGH-T679.

This morning, for the first time I can recall, when I plugged it in to charge it, it asked me what I wanted to do with it and gave me a list of options. One of the options was download photos and videos so I clicked on that.

Whirred and hummed, went to photo albums on the computer then gave me a message that said “THERE IS NOTHING TO IMPORT We couldn’t find anything to import from that device. Make sure it is unlocked then try again” and two buttons “try again” and “close” Tried again to no avail.

It is time for a new phone but I would like to save what I have on there.

Any ideas?

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