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Which Professor studied university students experiencing problems with their smartphones?

Asked by flo (13313points) November 30th, 2018

Meaning that they weren’t able to call their boss, parents etc. too many times. I don’t have the details, but it’s about not able to make the connection for whatever reason. The Professor is from California, maybe University of California.
Who is the professor?
How often do people in general have a problem making a phone call?

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