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JLeslie's avatar

I did an update and now the volume on my laptop fades to almost nothing, can you help?

Asked by JLeslie (57482points) December 21st, 2018 from iPhone

A few weeks ago I did an update on my laptop and now when I play music, a video, anything, the first few seconds it plays fine, and then fades to almost inaudible.

I’m assuming it was the update. I did another update since then, but it’s still having the same trouble. I chatted with Microsoft, and they tried to say it might be my speakers, no way I believe that, and then he had me do some things on my computer. At one point while following his direction I got a warning the next step might wipe out my computer and leave it totally non functioning. I was too nervous to do it.

Have you had this problem? Did you fix it? I googled a little, I’m not the only one to have had this problem, but I wanted to ask the jellies before trying anything.

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8 Answers

ARE_you_kidding_me's avatar

If you’re familiar with linux simply booting on a live disk or flash drive and then trying to play some audio will rule out hardware problems.

JLeslie's avatar

^^I’m not familiar with Linux, but do you mean I should try a disk and see if the same thing is happening? It happens in iTunes and YouTube.

flutherother's avatar

If you use Windows 10 there was a problem with a recent update that affected audio. A possible solution is to reinstall the driver.

Response moderated (Spam)
JLeslie's avatar

@flutherother Your link works at first and then sends me to some sort of google android bullshit. I’ve had this happen before, I don’t know why that happens, but because of it I can’t get through your article.

Doing something with the “driver” sounds terrifying. I did notice I’m missing two music downloads, probably more are missing.

flutherother's avatar

This was the advice given in my link:

If your audio broke recently, and you’re running Windows 10 version 1803 or above, please check to see if the incorrect driver was installed. To regain audio, we recommend you uninstall the driver.
1. Type Device Manager in the search box
2. Find and expand Sound, video, and game controllers
3. Look for a Realtek device, or a device that has a yellow triangle with an exclamation point
4. Click on the device to select it
5. From the View menu, choose Devices by connection
6. Look at the parent device – this will be called something like “Intel SST Audio Controller” (Intel Smart Sound Technology driver version 09.21.00.3755)
7. Right-click the controller device
8. Choose Properties
9. You should get a dialog like below. Click on the Driver tab as shown.
10. If the driver version is 9.21.0.3755, you have the driver that was sent to you incorrectly.
11. Click Uninstall Device. You will get a popup asking if you want to remove the driver too, as shown.
12. Check the checkbox as shown, so the driver will be removed.
13. Click Uninstall.
14. When the driver is uninstalled, reboot your system.
15. Your audio (speakers and headphones) should now work.

Hope this helps.

JLeslie's avatar

Ugh, what I tried didn’t work. Now no sound at all. Chatting with Microsoft. Scary stuff.

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