Could this be the dumbest customer service email of all time?

Late last week, I received a replacement credit card in the mail from Citibank. No problem.

To activate it, I had to call their 800 number and punch in the card number, my birthdate, and some other stuff. Again, this is normal.

I just received a Customer Service email asking if I was happy with my interaction with their automated machine to activate my card.

What’s the point of this? It’s a fricking machine!

Does an ‘automated call attendant’ (its real name) have a personality? Does it care about me? Is one automated call attendant smarter or better trained than another?

What’s the point of sending me a survey to ask if I lived their machine?

note – in the comments section, I wrote that it would have been better customer service to speak to a human…