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Dutchess_III's avatar

What is the rudest customer service experience you've ever had?

Asked by Dutchess_III (40032points) 1 month ago

I was trying and trying to get a hold of the doc who did my surgery because I had some concerns. I couldn’t get ahold of him, so I started tracking down someone who could help me—another doctor or medical professional.
I had two receptionists ask me what the problem is. When I told them they said, “Well, I don’t know what to tell you.”
I wanted to go down there and dismember them limb from limb.

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12 Answers

chyna's avatar

Dismemberment is pretty rude.

Dutchess_III's avatar

And it they complained that I threw their arm in a corner I will say, “I don’t know what to tell you.”

JLeslie's avatar

Woman in a doctor’s office who hung on me because I told her the doctor hadn’t called me back, it had been days since I called, and I was going to be leaning the country. I asked her if she could help me because if my situation and let the doctor or nurse know the urgency of my situation. She said to me, “I left the message for the doctor last time, I don’t appreciate being called a liar,” and hung up on me.

WTF?!

I called back and spoke with office manager and she took care of what I needed. Seemed my doctor was out of town and they didn’t bother to tell me, and I don’t give a shit anyway, I need my drugs.

A couple of months later when seeing the doctor I told her what happened, and she said, “yeah you have a reputation in the office.”

Um…fuck them. The doctor defended the staff? I need a change in dose on my thyroid medication and I waited almost two weeks to hear something (the four days was after waiting a week to hear something to begin with) and the doctor defends the staff for not getting back to me when my bloodwork is outside of normal, and for hanging up on me.

For sure my most stressful bad customer service events are related to medical customer service either the doctors office or billing.

I have had severe reactions to medications not taken seriously, trying to work out a billing mistake, all sorts of shit.

stanleybmanly's avatar

I can’t think of one offhand. If it recurs, have you considered Rick hauling you to the nearest public hospital?

kritiper's avatar

When I worked at a gas station, I had a lady with a handicap sign drive up to the self-service pump and when no one came out to pump her gas, she got out of the car, unaided, and bored my ass for not helping her.

Dutchess_III's avatar

I went to my regular docs office. They were very nice and helpful. It’s really hard for me to see the incision so I couldn’t decide for myself how bad it was.
She said it all looks pretty good, all the sutures are intact. They were just going to put some gauze on it, but I said I could do that at home.

jca2's avatar

I don’t understand why they are saying a leaking wound 8 days out is considered good.

My worst story, that I can think of offhand, is once I broke my ankle in a car accident. I had an idiot orthopedist who wouldn’t call back. He did make arrangements for me to get a CAT scan, which I found alarming (after the MRI) because I hadn’t spoken to him, so obviously he saw a reason why I needed the CAT scan but I wanted to discuss it with him. I tried to call him for two days and he didn’t call back. I told the staff that if he didn’t call me back, I was going to go to his office and sit in the lobby and wait to speak to him. I did just that. Idiot. His staff were some rude bitches, too. Immature and acting possessive of him or something.

Dutchess_lll's avatar

How recent was that @jca2?

seawulf575's avatar

I think the rudest customer service experience I have ever had wasn’t a doctor’s office…it was a restaurant. A new restaurant opened up near the nuke plant I worked at. Many of the plant workers would go there for lunch because it was close and the food (ribs) was delicious. One day, a bunch of workers started getting sick in the afternoon. One common thing that was found was that all the ones getting sick had eaten the cole slaw from the restaurant that day. I stopped by after work to let them know their cole slaw might be bad. I happened to meet the owner so I told him. I wasn’t asking for anything, I wasn’t trying to get anything out of him…just wanted to warn him of a potential danger. His response to me was something along the lines of “My cole slaw is just fine. If you people are getting sick it’s probably from the radiation at that plant!”. Needless to say, his attitude and his answer made the rounds and people stopped eating there. He was out of business within a couple months.

jca2's avatar

That was about 15 years ago, @Dutchess_lll.

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