What are other alternatives to the suicide prevention hotline?

Just wondering.
I’ve heard a lot of people who’ve had such bad experiences with it. I basically got hung up on when I said I wasn’t wanting to hurt myself in that moment, but was starting to get bad thoughts about it and needed to talk. Others have had the same experience. I’ve tried calling other hotlines more specific to what I needed but because I was calling so late it was just weird. One lady had to disconnect to help someone else calling. I’ve also done online chats. Maybe I just hate how they can’t offer real advice. It’s always the same responses and it never feels genuine.