General Question

xcatt's avatar

Activating a debit card?

Asked by xcatt (7points) 4 days ago

A few weeks ago I received a debit card and activated it 3 days ago using an ATM. (I did not change my PIN code.) Yesterday, I tried buying something online, but once I filled in all the info, my purchase was “postponed”. When I look at my bank app, it says that the card is “before activation” and internet shopping isn’t activated either. I was also told that it might take a couple of days before the card will be shown as activated on my phone, but the card should be working. (There is nothing wrong with the card itself, I checked.)

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4 Answers

LadyMarissa's avatar

You should probably call your bank’s toll free number & speak with a customer service rep. I’ve received my card at my post office, walked out to my car & called to activate it, & then drove 2 miles to the store & used the new card to make a purchase. I haven’t tried activating one at my ATM since they started the call to activate option. Of course, my bank may be different from yours & some banks have tightened up the rules with all the scams. Still, you should start with your customer service at your bank.

Tropical_Willie's avatar

“Activate your new card at an ATM by making a deposit or withdrawal. Find an ATM for your bank. Insert your card and enter your existing PIN, then use your new debit card to make a deposit or withdrawal. The transaction will activate your new card.”

Did you take money out or put any in at the ATM?

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