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chelle21689's avatar

How long would you give a new job before leaving?

Asked by chelle21689 (7883points) February 17th, 2021 from iPhone

As some of you may know, I started a new job two weeks ago and I was really excited because it was paying much more than my last job, it’s remote, and the people seem nice. Initially I had my concerns that my boss hasn’t even been there a year and the manager only three months. Apparently, the last director retired and the manager position is new. So I am being trained by very new people. Well, I wouldn’t even exactly call it training.

I feel like I’m stumbling through work and learning as I go, and my boss and mentor are as well. I notice when I ask questions, a lot of the time they’re wrong. This company for some reason doesn’t have any files they keep from several years ago which has come back to bite us (I’ll tell that story in a bit) and old policies and procedures are outdated which they’re working on as a project to update this year. My predecessor left very vague instructions and I’ve been adding to it as I learn.

Story: A retiree’s wife lost coverage and her daughter called in angry because she was supposed to have health insurance for life. My boss told me that we no longer cover retirees, there was no documentation to prove this. I told the lady, then the lady told me who was involved in this agreement from like 20 years ago and demanded that she speak to the director. I relayed the message to my boss and explained everything, and she said that those involved are no longer here and didn’t have proof. I knew she wasn’t going to get back to this lady and I knew this lady wouldn’t let up.

This morning we get an email, she got the president and CEO involved. That’s when my boss finally told me to start searching through my predecessor’s files. I finally found an email conversation that the insurance company should’ve never removed her and to add her back on and that she was an exception.

I am just frustrated that they have poor documentation here. Why wasn’t this in an archived file? Why did the insurance company not add her back? Why did my boss ignore this lady and wait until it had to be escalated to the president?

It’s only two weeks in and I have my concerns. I want to give it a chance, maybe we can become knowledgeable together and learn but it’s so frustrating that people are so new on my area and don’t know the history. Also, I do plan on trying to conceive later this year, so I have my concerns about not being eligible for FMLA if I do get a new job.

As much as I was ready to leave my last job, man, I did not realize how together they had it!

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17 Answers

Cupcake's avatar

Nothing I’ve read here would make me plan to leave now, especially given global circumstances. In fact, I would find it exciting to develop a documentation system.

Are you at a health insurance company? They are notorious for dropping coverage and putting roadblocks in place in the hopes that people don’t put in the effort to get what they deserve. It’s a common money-saving practice.

I did an internship at a health insurance company many many years ago during my BS degree. I rotated through different departments, but the most shocking was the “high cost outlier” section. They had statisticians determine which insurance users were “high cost outliers” and they would deny their claims (even legitimate) to force the user to fight. Many didn’t, and the company got to keep the money.

For profit health insurance is a scam… but it’s generally a good place to work with good benefits. I’d say hang in there.

chelle21689's avatar

@Cupcake I am finding that I do need to start documenting everything like I did at my last job. We were very good at that, so kudos for those habits I learned.

I am not with a health insurance company. I took a benefits specialist position in HR. I was excited to getaway from recruiting and focus more on this area but I’m finding I am dealing with so many complaints on current vendors and new systems working out the kinks.

I definitely wouldn’t want to leave. I love working from home and the pay is great. I am just concerned about the whole process but as you mentioned maybe it’s a challenge for me to make suggestions because I see so many things that could be improved. As a newbie, I am holding off with too many opinions seeing like a know it all for now.

Cupcake's avatar

@chelle21689 I understand better now. I would still hang in and try to think of your own professional and skill development opportunities and how you can frame this in a positive way.

chyna's avatar

Hang in there. This is your opportunity to make the job what you want it to be. That would be way better than some elderly person with strict guidelines that are outdated.

chelle21689's avatar

Thanks all for the encouragement. I’ll try to focus on this being a learning experience for growth. Being to help my bosses learn, be involved in getting a new system going and helping update procedures and policies as I learn.

Tropical_Willie's avatar

Sounds like you’ll be able to grow great tomatoes with all the BS from your boss and also the manager.

Document all that you do, HR should be well documented with current policies and procedures, otherwise the company could be open for employee and past employees suits not to mention Federal government !

gondwanalon's avatar

Why is the grass always greener on the other pasture? It has more BS.

chelle21689's avatar

@Tropical_Willie yeah, when I received that woman’s call, I was wondering why we weren’t looking into it further because it sounded like it can lead to suing. Oh gosh.

chelle21689's avatar

@gondwanalon oh wow lol i will remember that line forever!!

Zaku's avatar

I’d just be the one person with integrity and good communication skills.

Acknowledge all of the significant issues in a professional way.

If you get dismissed for being professional, it’s not much of a loss.

I think it’s more likely you’ll end up getting a new boss, or become the boss or get promoted, transferred, or just become de facto 2nd most important voice in your group just by knowing WTF is going on and being professional about it.

tedibear's avatar

I would give this at least nine to twelve months before jumping ship.

This is an opportunity for you to show competence, excellence, and your organizational skills. Will it be easy? No, but you know you can do the job.

chelle21689's avatar

@tedibear i appreciate the encouragement

JLeslie's avatar

Do you have another job you can skip right over to? Can you quit and still collect your unemployment? If not then I would probably stay. I actually think it is ok to quit after a few weeks if a lot about the job was misrepresented, but it can be a real struggle to get a job when you don’t have a job, and I am not so sure the job was misrepresented or just frustrating for now.

I don’t blame you for being upset about the situation. Hopefully, you can find some documentation. Hard to know who is right without anything in writing.

That stumbling through feeling tends to get worse and worse as you get older. I have worked for many companies. The learning curve is always frustrating. Some times training is better than others. As long as your manager doesn’t expect you to know everything and doesn’t mind you asking, I would just ask when you need to, and know the feeling of not knowing what is going on will resolve itself over time.

filmfann's avatar

I was hired for a job on Friday afternoon, to start Monday.
I told my (fast food) boss I would work for 2 ore weeks.
So, I did double shifts for a week.
By the end of that week, I was so spent I told my (fast food) boss I had to stop then. She was very supportive.

KNOWITALL's avatar

I walked out once on month two at a limo company. Guy was a crook and I busted him then left. Shrug.

Just learn everything top to bottom, take a deep breath, then take over and do it right. If thats not your style, stay while you apply elsewhere.

chelle21689's avatar

@JLeslie No, i don’t think so. My boss said she hired me knowing I won’t know everything and that it’s a steep learning curve so she’s really understanding. My mentor makes me feel welcomed to ask questions. I think the opportunity to learn more is there, it was just a rough day I guess. I didn’t realize my job would be dealing with so many employee problems. I think because they have new systems and things aren’t working right as they learn it lol.

JLeslie's avatar

@chelle21689 Three months. That’s the amount of time we used to say is the learning curve, I don’t know what people say now. So, I don’t mean that’s the amount of time to give a job to see if you like it, I only mean that’s the amount of time to expect to feel uncomfortable. If it winds up you feel up to speed much faster then that’s great.

It will also make you better at training people. Having a very difficult time now teaches us patience for when we need to train others. I used to train people and I was really sure to always make them feel they could come to me and ask questions, even if it was a question they had asked before and failed to document well what to do. Asking me a question took a minute. If they struggled for an hour trying to figure it out on their own that was an entire hour wasted.

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