How long would you give a new job before leaving?

Asked by chelle21689 (7907) February 17th, 2021 from iPhone

As some of you may know, I started a new job two weeks ago and I was really excited because it was paying much more than my last job, it’s remote, and the people seem nice. Initially I had my concerns that my boss hasn’t even been there a year and the manager only three months. Apparently, the last director retired and the manager position is new. So I am being trained by very new people. Well, I wouldn’t even exactly call it training.

I feel like I’m stumbling through work and learning as I go, and my boss and mentor are as well. I notice when I ask questions, a lot of the time they’re wrong. This company for some reason doesn’t have any files they keep from several years ago which has come back to bite us (I’ll tell that story in a bit) and old policies and procedures are outdated which they’re working on as a project to update this year. My predecessor left very vague instructions and I’ve been adding to it as I learn.

Story: A retiree’s wife lost coverage and her daughter called in angry because she was supposed to have health insurance for life. My boss told me that we no longer cover retirees, there was no documentation to prove this. I told the lady, then the lady told me who was involved in this agreement from like 20 years ago and demanded that she speak to the director. I relayed the message to my boss and explained everything, and she said that those involved are no longer here and didn’t have proof. I knew she wasn’t going to get back to this lady and I knew this lady wouldn’t let up.

This morning we get an email, she got the president and CEO involved. That’s when my boss finally told me to start searching through my predecessor’s files. I finally found an email conversation that the insurance company should’ve never removed her and to add her back on and that she was an exception.

I am just frustrated that they have poor documentation here. Why wasn’t this in an archived file? Why did the insurance company not add her back? Why did my boss ignore this lady and wait until it had to be escalated to the president?

It’s only two weeks in and I have my concerns. I want to give it a chance, maybe we can become knowledgeable together and learn but it’s so frustrating that people are so new on my area and don’t know the history. Also, I do plan on trying to conceive later this year, so I have my concerns about not being eligible for FMLA if I do get a new job.

As much as I was ready to leave my last job, man, I did not realize how together they had it!