What is wrong with people today?

I work in a church office, and today someone found a set of keys in the lobby. There was no way to identify whose keys they were, but as no church members had contacted me, we figured they might belong to someone who attends our ESOL group. The only clue to follow through on was that they had a library card with their account number.

I called the local county library, and gave them the account number. I told them that I realized they couldn’t give me the person’s name or phone number (nor should they), but that I was hoping they could call the person and let them know that we had their keys. The branch manager had answered the phone, and she told me she didn’t know if she could do that, and that she would find out and get back to me. (??????)

Why couldn’t she do that? First of all, when you sign up for a library card, you give your phone number and an email address (if you have one), because they need to be able to contact you if you have overdue books. Therefore, the implication is that you are agreeing to them contacting you as needed. And what person wouldn’t want to find out where their missing keys were?

I know librarians are required to have four-year degrees, at least in my state. Does this woman not have enough sense to see this? Are we so afraid to think outside the box nowadays, that we have to decide is something like this meets the company policy?