General Question

aanuszek1's avatar

Remote Assistance Solution?

Asked by aanuszek1 (2290points) January 24th, 2009

I periodically help family members with computer problems and I am in need of a remote assistance application that is easy to use for the people I am helping. I cannot use the Windows Remote Assistance tool because my copy of Windows is not so legit. The program needs to be free and Vista compatible. Any Suggestions? Thanks in advance.

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10 Answers

aanuszek1's avatar

EDIT: I cannot stress how useable/easy this program needs to be. When it comes to computer illiterates, these people are Helen Kellers.

netxm's avatar

try (they have to install it) or (they can download and run it). Both are free.

eambos's avatar

LogMeIn is great, and it’s Windows and Mac cross compatible. All they need to do is create a free ccount and install the program

aanuszek1's avatar

What about RealVNC? Has anyone ever used that?

c_gunningham's avatar

As far as I am aware VNC has been cracked. Remote administrator is a good bet, you’ll need to configure the server on their machine and the viewer on yours, but once done they don’t need to do anything, as long as they are online you can log on. here it’s not free but by the sounds of your windows install you’ll know where to get it.

bpeoples's avatar

Vsee also works—if they can use an instant message client, they can use vsee.

bpeoples's avatar

Also—perhaps since you help family members with their computer problems, they could chip in towards your legit copy of windows? Not that microsoft needs more money, but it could help with your stress level =)

Daethian's avatar is easy and free and works fantastic! Only issue I have had was with my nephews Vista Home Premium computer this past weekend but it works fine with my Vista Business Ultimate laptop.

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