Have you ever had an unsatisfactory experience with take-out?

I work second shift at a secure facility. I am at an outside gate, and sometimes, what I bring for lunch seems unappetizing. So I will order a pizza. Two weeks ago, I ordered a pizza from the nearest the Pizza Hut. They delivered it, and they even brought a few paper plates and napkins. Then last week I ordered a pizza from a place called Shorties just down the road. A good pizza, but not that great.

Tonight, I tried to order a pizza from the same Pizza Hut as two weeks ago, and after being put on hold by some kid that didn’t sound old enough to answer the phone, the phone was finally picked up and I was told by the manager that they do NOT deliver to my workplace. When I told her that I had received a pizza from them two weeks ago, she simply replied, “I just talked to my driver and he says we don’t go down that far.”

‘That far’ is a mere four blocks.

I asked her if she was calling me a liar. She said, “No, but we do NOT deliver to your address.” I wanted to get pissy and give her ‘what for’ but decided there was a better way to deal with this problem.

So when I got home, I contacted the Pizza Hut corporate headquarters online, filed a complaint, and let them know that even though I have been a regular customer at that particular store for nearly 20 years, they had lost a customer for good because of their inconsistent delivery policy. My money spends good everywhere, and I refuse to deal with a place that doesn’t follow the golden rule of retail. The customer is always right.

Have you ever dealt with a delivery place, had this or a similar experience, and what did you do to solve it?