General Question

lillycoyote's avatar

I’m having some wi-fi problems with my iPod Touch. Can anyone tell me what the problem might be?

Asked by lillycoyote (24810points) February 15th, 2010

I bought myself a brand new, 3rd generation iPod Touch for Christmas and up to now it has been working fine, lately, however, I have been having a lot of trouble getting it to connect to or with and/or recognize a wi-fi signal. It used to be o.k. but lately, even if my wi-fi finder app indicates that there is a strong signal the iPod won’t connect. At my motel the other night, my laptop had no trouble connecting. The motel’s wi-fi signal was strong and solid enough that I could watch streaming television off ABC’s website on my laptop, but my iPod wouldn’t connect. Is there some setting that I unset or that should be set or what? It was working fine at first, now, not so well.

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2 Answers

ketch's avatar

One issue that may be causing is that the router may be sending a 802.11n (WI-Fi N) signal. It is the the latest standard that while has the furthest range over the previous standards 802.11a/b/g, older cards are not able to connect to these routers.

While the latest iPod touch has the necessary chip, the N support hasn’t been activated by Apple for some reason. This may explain why your laptop is able to connect to the network, and your iPod isn’t. Try connecting to a several other networks, if it connects then my hypothesis was correct. If not take your iPod in for a look at the Genius Bar as the wifi antenna may be malfunctioning, in which case they should replace it for free.

lillycoyote's avatar

@ketch Thanks. I used to know a lot more about computers and technology when there was a lot less to know, but now I’m a little lost. Even then it could be difficult to determine whether a problem was with the hardware or the software. I got it at Best Buy. I like the Apple Store but it is in a horrible mega-super-maxi mall here and I hate going there. But I’ve been thinking I should have them take a look at it. I have no trouble accessing wi-fi from the router in my house, as long as I’m in the same room as it is. Though I can access it on my laptop in the living but again, the iPod has trouble. And that’s one place I really want to use it so I can hook it up to my vintage stereo tuner and play music, Pandora radio, and world radio out of my big honkin’ vintage ‘72 Advent stereo speakers. That is really frustrating. Again, thanks, I’ll let you know how it turns out. Everyone likes to know if and when they have gotten it right.

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