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SundayKittens's avatar

Ricoh GelSprinter GX3000 fancy printer....won't print in black. Help!

Asked by SundayKittens (5834points) February 24th, 2010

My school-provided printer is big and fancy but currently won’t print in black. I’ve replaced the ink cartridge but to no avail. I checked the tubes inside and they’re attached. What could it be? The IT guy said he doesn’t know either.

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2 Answers

jjclarkson's avatar

Did you remove the tape or covering over the cartridge before you installed it? Sometimes there is a strip you have to pull out or a sticker over the drum roller. Also is the cartridge seated properly?

SundayKittens's avatar

That’s absolutely something I’d do, but no…all strips are off and in there correctly.

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