Am I in the wrong for wanting to schedule a walk thru of an apartment prior to moving out?

My daughter’s lease is ending soon and she has provided written notice that she will be moved out a week early due to travel. When she gave written notice, we asked to have the walk thru at the time she moves out. The apartment manager was reluctant but after some encouragement from another property representative (sittting behind us) she agreed that we could call the week of move out and schedule a time. Now she has sent a paper stating that the walk thru will be at the end of the lease (a week after my daughter is moved out). She will not return phone calls or e-mails. I finally sent a certified letter. The property manager has done multiple inspections and is asking for a receipt of professional carpet cleaning only by a company they suggest done by the date before my daughter is to move out. I guess it is unreasonable to ask for a walk thru prior to move out? I have lived in many apartments and never experienced this before.