General Question

JLeslie's avatar

Microsoft Outlook troubles, can you help?

Asked by JLeslie (56040points) July 29th, 2010

I cannot send emails, but I can receive. Seems lots of people are having this problem according to Comcast and Microsoft. The thing is Microsoft wants to charge me $49 to help me, and I wanted to see if fluther could help me first. Pisses me off that many many people are having this problem by Microsoft’s own admission, and they still see fit to charge for it.

Initially Comcast had me change my port number and do a test email, the test seemed to work. But, now I still am not sending emails I have written. Here is what happens:

If I go to email accounts and do a test email everything gets a green checkmark except sending an email. I then get a pop box asking me for my user name and password. Once I fill those in the test email goes out, but my outbox does not not release any of the emails I have written. If I try again to do a test email it prompts me again for my username and password just to get the test email out. I did check the box about saving my password, doesn’t seem to matter.

HELP!

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6 Answers

mrentropy's avatar

Which port are you using now for your SMTP server (outgoing mail)? Is it 582?

JLeslie's avatar

587.

The background to the story is I had been using port 25. When I first called Comcast they said it looked like I tried to send a Spam email to 99 people, that maybe I had a virus and I needed to change my port (there was no evidence of sent spam email on my computer in my sent box). Then when I called Comcast back to say I am still having trouble they said a lot of people are having this problem call Microsoft. Microsoft did agree it is not a virus and many people are having this problem.

mrentropy's avatar

Oops. 587. Lack of sleep is hurtin’ my readin’ skills.

How about this?

search for scanpst.exe
run it till it stops returning errors.
reboot.
should fix your pst file, and allow it to send.

Although I don’t think you should have to reboot, but maybe you do.

JLeslie's avatar

Search where? On the internet? I am really ignorant on these things, I need specifics. Thanks :)

mrentropy's avatar

No, it’s on your computer. In Program Files\Microsoft Office\Office12\scanpst.exe

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