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What kind of quirky things are customer service employees told to do when dealing with customers?
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August 9th, 2010
Has anyone here ever worked in customer service, be it on the phone or in person, and had to follow a bunch of arbitrary rules? I notice some strange things when I’m on the phone with a customer service employee, like the guy using my first name at the end of practically every sentence. I wondered if that was something his bosses told him to do. Any other random guidelines you know of?
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